[CH] Fw: RMA # 8877
Tom F. Bryant (tfbxgp@neto.com)
Wed, 6 Jan 1999 20:44:42 -0600
-----Original Message-----
From: Tom F. Bryant <tfbxgp@neto.com>
To: Darrin Costelloe <darrinc@buy.com>
Date: Wednesday, January 06, 1999 8:37 PM
Subject: Re: RMA # 8877
>OK, Darrin, get ready. Send the name and email address of BuyComp's
>President.
>Tom
>-----Original Message-----
>From: Darrin Costelloe <darrinc@buy.com>
>To: 'Tom F. Bryant' <tfbxgp@neto.com>
>Date: Wednesday, January 06, 1999 4:57 PM
>Subject: RE: RMA # 8877
>
>
>>You will be credited for the whole order, less the RETURN SHIPPING COSTS.
>>
>>Thank you,
>>
>>DarrinC@Buy.Com
>>
>>-----Original Message-----
>>From: Tom F. Bryant [mailto:tfbxgp@neto.com]
>>Sent: Wednesday, January 06, 1999 3:53 PM
>>To: Darrin Costelloe
>>Subject: Re: RMA # 8877
>>
>>
>>Thanks, but you didn't say if I'd be credited for the S&H charge. Please
>>clarify.
>>TFB
>>-----Original Message-----
>>From: Darrin Costelloe <darrinc@buy.com>
>>To: 'Tom F. Bryant' <tfbxgp@neto.com>
>>Date: Wednesday, January 06, 1999 4:42 PM
>>Subject: RE: RMA # 8877
>>
>>
>>>Dear Valued Customer:
>>>
>>> You will be credited in full for your order when we receive the
>>>product
>>>back in our warehouse.
>>>
>>>Thank you,
>>>
>>>DarrinC@Buy.Com
>>>-----Original Message-----
>>>From: Tom F. Bryant [mailto:tfbxgp@neto.com]
>>>Sent: Wednesday, January 06, 1999 3:25 PM
>>>To: Darrin Costelloe
>>>Subject: Re: RMA # 8877
>>>
>>>
>>> Yes, I have some questions and comments. First off, it was BuyComp's
>>>screw-up that caused this whole thing. To review: I placed order #420950
>0n
>>>Dec. 3, 1998. (The dates I cite may not be perfect, but are damned
close.)
>>I
>>>was notified by BuyComp by email on Dec. 27, '98, that they (BuyComp)
>>Didn't
>>>have the item, and didn't know when it would be available. BuyComp
>provided
>>>the email address for cancellations, and said I might cancel. On Dec. 28,
>I
>>>emailed my cancellation. Order# 420960 arrived on my front porch the very
>>>next day (Dec. 30). On Dec. 30, I called BuyComp for an RMA # to return
>>>order #420950, and talked to "Amanda" who told me the RMA# would be sent
>by
>>>email, and that under the circumstances, I should be credited for the
>>$10.69
>>>S&H charge. While on the phone, she checked with someone (a supervisor?)
>>who
>>>agreed.
>>> I respectfully urge you to review my buying history with BuyComp for
>>>about the last 12 to 18 months. You'll see that I've been a pretty loyal
>>>customer (up to now). Can BuyComp really afford to abuse me of $10,69? If
>>>so, please send me the name and email address of BuyComp's CEO. Keep in
>>mind
>>>that I have a rather extensive mailbox. Lots of people will be interested
>>to
>>>hear how this matter is resolved.
>>>Sincerely,
>>>Tom F. Bryant, M.D.
>>>-----Original Message-----
>>>From: Darrin Costelloe <darrinc@buy.com>
>>>To: 'Tom F. Bryant' <tfbxgp@neto.com>
>>>Date: Wednesday, January 06, 1999 2:58 PM
>>>Subject: RE: RMA # 8877
>>>
>>>
>>>>Dear Valued Customer;
>>>>
>>>> In regards to your email, I unfortuantly cannot reimburse you for
>>>>shipping charges. As per policies and procedures on our website,
>customers
>>>>are responsible for return shipping on all products.
>>>>
>>>>If you have any other questions, feel free to contact me at the email
>>>>address listed below.
>>>>
>>>>Thank you,
>>>>
>>>>DarrinC@Buy.Com
>>>>
>>>>-----Original Message-----
>>>>From: Tom F. Bryant [mailto:tfbxgp@neto.com]
>>>>Sent: Monday, January 04, 1999 3:20 PM
>>>>To: Returns@BUY.COM
>>>>Subject: Re: RMA # 8877
>>>>
>>>>
>>>>How do I get refunded for the S&H charge?
>>>>-----Original Message-----
>>>>From: Returns@BUY.COM <Returns@BUY.COM>
>>>>To: tfbxgp@neto.com <tfbxgp@neto.com>
>>>>Date: Monday, January 04, 1999 1:45 PM
>>>>Subject: RMA # 8877
>>>>
>>>>
>>>>>Thank you for shopping at BUY.COM
>>>>>Per your request, an RMA # has been assigned for the product/s you wish
>>to
>>>>>return from your order 420950, return instructions are outlined below.
>>>>>
>>>>>RMA # 8877
>>>>>
>>>>>Please ship to: BUY.COM Returns Dept.
>>>>>Attn: RMA # 8877
>>>>>21 Brookline
>>>>>Aliso Viejo, CA. 92656
>>>>>* RMA number must be written clearly on the outside of the box, or the
>>>>>package will be refused by our returns warehouse.
>>>>>* Product must be shipped in original manufacturer box.
>>>>>* The product must be shipped back to us by UPS or FedEx.
>>>>>* All return shipping is to be paid by the customer.
>>>>>* Tracking information must be emailed to us.
>>>>>* We must receive the return within 10 days of RMA issue, RMA # will
>>>>>expire on the 11th day and the product will be refused.
>>>>>* Please allow 7 to 10 working days following receipt of product at
>>>>>BUY.COM for credit to your account.
>>>>>* For additional information please see our terms and conditions on our
>>>>>BUY.COM web site- http://www.BUY.COM/bc/text/support/rma.asp?
>>>>>
>>>>>* If you are returning the RMA for a refund, the credit will be issued
>to
>>>>>your originally charged credit card.
>>>>>
>>>>>* If you want a replacement you will need to place a new order online,
>>>>>select personal check as the payment method (to hold the order in our
>>>>>system) and email the new order number to accounting@BUY.com (In
>>addition
>>>>>please include the original order number and the RMA)
>>>>>Please note that the shipping selected must be the same as the original
>>>>>order.
>>>>>When the original item is received, the new order will be released.
>>>>>(Please note that if you do not want a replacement you will need to
>>notify
>>>>>us so we can change your order to request refund.)
>>>>>* If you want the replacement shipped immediately you will need to
place
>>a
>>>>>new order with your credit card and receive a refund for the return.
>>>>>
>>>>>
>>>>>If you have any questions please contact us at 888-880-1030.
>>>>>Thank you,
>>>>>
>>>>>Team BUY.COM
>>>>>
>>>>>
>>>>
>>>
>>
>